Filter
Show more
Show more
Show more
Show more
Show more
Show more

Counselors, Therapists for Trauma and PTSD Treatment

Counselor
(EdM)
Lyndsey
Counselor
(EdM)

I am a compassionate and client-centered therapist who works with individuals, couples, and families navigating life’s challenges. I provide a supportive, non-judgmental space where clients can explore their thoughts, emotions, and experiences at their own pace.

My approach is collaborative and tailored to each person’s unique needs, drawing on evidence-based practices to support growth, resilience, and meaningful change. I have experience working with concerns such as anxiety, stress, relationships, life transitions, and self-esteem.

My ...

Years in Practice
13 years
Free Initial Consultation
$150 - $175 CAD
$153199 - $178732 ARS $152 - $178 AUD $543 - $633 BRL $150 - $175 CAD ¥747 - ¥871 CNY €94 - €109 EUR ₹10348 - ₹12073 INR $1900 - $2216 MXN $185 - $216 NZD £81 - £95 GBP ₴4816 - ₴5618 UAH $110 - $128 USD
 Edmonton, T5Y 2T7,
Alberta, Canada
Edmonton, T5Y 2T7, Alberta, Canada
Online
In-person

I am a compassionate and client-centered therapist who works with individuals, couples, and families navigating life’s challenges. I provide a supportive, non-judgmental space where clients can explore their thoughts, emotions, and experiences at their own pace.

My approach is collaborative and tailored to each person’s unique needs, drawing on evidence-based practices to support growth, resilience, and meaningful change. I have experience working with concerns such as anxiety, stress, relationships, life transitions, and self-esteem.

My ...

Years in Practice
13 years
Free Initial Consultation
Clinical Psychologist, Counselor and Registered Psychotherapis... Show more
(MBACP and MSc)
Eman
Clinical Psychologist, Counselor and Registered Psychotherapis... Show more
(MBACP and MSc)

I don’t believe in an “ideal client” in the traditional sense. I’m open to working with adults from a wide range of backgrounds and concerns. What matters most is a collaborative, trusting therapeutic relationship where we can meet as two people and work at a pace that feels right for you. You may feel stuck, overwhelmed, disconnected, or unsure how to name what’s going on. My role is to offer a thoughtful, grounded space to explore your inner world, understand patterns, and support meaningful change. You don’t need to have everything figured o ...

Years in Practice
5 years
Free Initial Consultation
£45 - £55 GBP
$85074 - $103980 ARS $85 - $103 AUD $302 - $369 BRL $83 - $102 CAD ¥415 - ¥507 CNY €52 - €64 EUR ₹5746 - ₹7023 INR $1055 - $1289 MXN $103 - $126 NZD £45 - £55 GBP ₴2674 - ₴3268 UAH $61 - $75 USD
 Brasted Court,
Rochester, ME2 3NE,
England, United Kingdom
Brasted Court, Rochester, ME2 3NE, England, United Kingdom
Online

I don’t believe in an “ideal client” in the traditional sense. I’m open to working with adults from a wide range of backgrounds and concerns. What matters most is a collaborative, trusting therapeutic relationship where we can meet as two people and work at a pace that feels right for you. You may feel stuck, overwhelmed, disconnected, or unsure how to name what’s going on. My role is to offer a thoughtful, grounded space to explore your inner world, understand patterns, and support meaningful change. You don’t need to have everything figured o ...

Years in Practice
5 years
Free Initial Consultation
Cognitive-Behavioral Therapist, Psychotherapist, Registered... Show more
Rebecca
Cognitive-Behavioral Therapist, Psychotherapist, Registered... Show more

I am a fully qualified Cognitive Behavioural Therapist (CBT) with specialist training in the treatment of anxiety disorders and depression. I hold a postgraduate diploma in CBT and have undertaken additional training in evidence-based approaches for phobias, panic disorder, OCD, and postnatal depression.

I have worked in the field of mental health for over 15 years, supporting adults in both NHS and private practice settings. This experience has given me a deep understanding of the challenges people face and the tools needed to overcome them.

...

Years in Practice
11 years
£95 GBP
$179601 ARS $179 AUD $637 BRL $176 CAD ¥875 CNY €110 EUR ₹12131 INR $2227 MXN $217 NZD £95 GBP ₴5645 UAH $129 USD
 348 Poole Road,
Branksome,
Poole, BH12 1AW,
England, United Kingdom
348 Poole Road, Branksome, Poole, BH12 1AW, England, United Kingdom
Online

I am a fully qualified Cognitive Behavioural Therapist (CBT) with specialist training in the treatment of anxiety disorders and depression. I hold a postgraduate diploma in CBT and have undertaken additional training in evidence-based approaches for phobias, panic disorder, OCD, and postnatal depression.

I have worked in the field of mental health for over 15 years, supporting adults in both NHS and private practice settings. This experience has given me a deep understanding of the challenges people face and the tools needed to overcome them.

...

Years in Practice
11 years
Counselor
(MBACP)
Claire
Counselor
(MBACP)

I am a qualified Integrative Counsellor passionate about creating safe, compassionate, and person-centred spaces where clients feel heard and supported. I work relationally, placing strong emphasis on connection, rapport, and trust to facilitate meaningful therapeutic work.

My experience includes trauma-informed therapy, integrative counselling, solution-focused approaches, and systemic practice, working with individuals across different age groups. I am skilled in crisis intervention, de-escalation, and collaborative work with other professio ...

Years in Practice
4 years
Free Initial Consultation
£30 - £45 GBP
$56716 - $85074 ARS $56 - $85 AUD $201 - $302 BRL $56 - $83 CAD ¥276 - ¥415 CNY €35 - €52 EUR ₹3831 - ₹5746 INR $703 - $1055 MXN $68 - $103 NZD £30 - £45 GBP ₴1783 - ₴2674 UAH $41 - $61 USD
 Stockport,
Greater Manchester, SK2 5BH,
England, United Kingdom
Stockport, Greater Manchester, SK2 5BH, England, United Kingdom
Online
In-person

I am a qualified Integrative Counsellor passionate about creating safe, compassionate, and person-centred spaces where clients feel heard and supported. I work relationally, placing strong emphasis on connection, rapport, and trust to facilitate meaningful therapeutic work.

My experience includes trauma-informed therapy, integrative counselling, solution-focused approaches, and systemic practice, working with individuals across different age groups. I am skilled in crisis intervention, de-escalation, and collaborative work with other professio ...

Years in Practice
4 years
Free Initial Consultation
Cognitive-Behavioral Therapist, Psychotherapist and Therapist
(MSc)
Imogen
Cognitive-Behavioral Therapist, Psychotherapist and Therapist
(MSc)

I’m a BABCP-accredited Cognitive Behavioural Therapist with experience working across NHS and third-sector mental health services. I’ve trained in CBT through a PGDip in Psychological Therapies and also hold an MSc in Organisational and Social Psychology from the London School of Economics, which shapes my interest in how work, stress, and wider systems affect mental health.

I am currently working part-time as a High Intensity CBT Therapist, supporting adults with difficulties such as anxiety, depression, OCD, PTSD, and work-related stress. ...

Years in Practice
2 years
Free Initial Consultation
£25 GBP
$47263 ARS $47 AUD $168 BRL $46 CAD ¥230 CNY €29 EUR ₹3192 INR $586 MXN $57 NZD £25 GBP ₴1486 UAH $34 USD
 Thames Ditton, KT7,
England, United Kingdom
Thames Ditton, KT7, England, United Kingdom
Online

I’m a BABCP-accredited Cognitive Behavioural Therapist with experience working across NHS and third-sector mental health services. I’ve trained in CBT through a PGDip in Psychological Therapies and also hold an MSc in Organisational and Social Psychology from the London School of Economics, which shapes my interest in how work, stress, and wider systems affect mental health.

I am currently working part-time as a High Intensity CBT Therapist, supporting adults with difficulties such as anxiety, depression, OCD, PTSD, and work-related stress. ...

Years in Practice
2 years
Free Initial Consultation
Clinical Psychologist and Psychotherapist
(MA)
Dr. Saadiya
Clinical Psychologist and Psychotherapist
(MA)

Dr. Saadiya Kalania studied Bachelor of Medicine and Surgery in Mumbai, India. She also pursued a Master's degree and specialized in Clinical Psychology and Psychotherapy at the Akademia Ekonomiczno-Humanistyczna w Warszawie in Poland. Moreover, she completed the Quality Active Listening Program in 2022 with honors from 7 Cups Academy (California, United States).

She is a verified and well-trained Active Listener who provides online as well as in-person emotional support and has received training and passed assessments on ACT therapy, CBT, ...

Years in Practice
7 years
Free Initial Consultation
€90 - €130 EUR
$147261 - $212710 ARS $146 - $212 AUD $522 - $754 BRL $144 - $208 CAD ¥718 - ¥1037 CNY €90 - €130 EUR ₹9947 - ₹14368 INR $1826 - $2638 MXN $178 - $257 NZD £78 - £113 GBP ₴4629 - ₴6686 UAH $106 - $152 USD
 Warsaw,
Warsaw, 01-059,
Poland
Warsaw, Warsaw, 01-059, Poland
Online
In-person

Dr. Saadiya Kalania studied Bachelor of Medicine and Surgery in Mumbai, India. She also pursued a Master's degree and specialized in Clinical Psychology and Psychotherapy at the Akademia Ekonomiczno-Humanistyczna w Warszawie in Poland. Moreover, she completed the Quality Active Listening Program in 2022 with honors from 7 Cups Academy (California, United States).

She is a verified and well-trained Active Listener who provides online as well as in-person emotional support and has received training and passed assessments on ACT therapy, CBT, ...

Years in Practice
7 years
Free Initial Consultation
Clinical Psychologist, Psychologist, Psychotherapist and Registe... Show more
(PsyD)
Cecília
Clinical Psychologist, Psychologist, Psychotherapist and Registe... Show more
(PsyD)

Olá!!! Que bom te ver por aqui!!!

Isso significa que, no momento, você está à procura de acolhimento e suporte psicológico, certo?

Eu posso lhe auxiliar nesse processo, através de uma escuta sem julgamentos e com postura ética.

Faço deste espaço um local onde você pode compartilhar pensamentos, medos, traumas, desafios, sonhos e o que mais lhe vier a mente.

Permita-se expressar-se!

Nesta caminhada você entrará numa trilha rumo ao autoconhecimento e crescimento pessoal.

Vamos juntos nesta jornada?

Chamo-me Cecília Mendes e sou Psicólog ...

Years in Practice
25 years
$25 - $35 USD
$34888 - $48843 ARS $35 - $49 AUD $124 - $173 BRL $34 - $48 CAD ¥170 - ¥238 CNY €21 - €30 EUR ₹2357 - ₹3299 INR $433 - $606 MXN $42 - $59 NZD £18 - £26 GBP ₴1097 - ₴1535 UAH $25 - $35 USD
 Rua Djalma Monteiro,
Várzea,
Teresópolis, 25963-170,
Rio de Janeiro, Brazil
Rua Djalma Monteiro, Várzea, Teresópolis, 25963-170, Rio de Janeiro, Brazil
Online

Olá!!! Que bom te ver por aqui!!!

Isso significa que, no momento, você está à procura de acolhimento e suporte psicológico, certo?

Eu posso lhe auxiliar nesse processo, através de uma escuta sem julgamentos e com postura ética.

Faço deste espaço um local onde você pode compartilhar pensamentos, medos, traumas, desafios, sonhos e o que mais lhe vier a mente.

Permita-se expressar-se!

Nesta caminhada você entrará numa trilha rumo ao autoconhecimento e crescimento pessoal.

Vamos juntos nesta jornada?

Chamo-me Cecília Mendes e sou Psicólog ...

Years in Practice
25 years
Counselor, Psychotherapist, Registered Psychotherapist and Thera... Show more
Eva
Counselor, Psychotherapist, Registered Psychotherapist and Thera... Show more

Are you looking to be really heard? I provide therapeutic counselling in non-judgmental way where one can feel truly heard. I mostly work with clients who experienced loss, trauma or found themselves in crisis due to significant life changes such as move to another country, end of relationships, lost sense of self or experience difficulties in relationship dynamics. Clients I often work with find themselves on a crossroad in their lives trying to find next steps after trauma, changed life circumstances, long lasting stress, losing sense of self ...

Years in Practice
5 years
Free Initial Consultation
£54 GBP
$102089 ARS $102 AUD $362 BRL $100 CAD ¥498 CNY €62 EUR ₹6896 INR $1266 MXN $123 NZD £54 GBP ₴3209 UAH $73 USD
 TD5,
Scotland, United Kingdom
TD5, Scotland, United Kingdom
Online

Are you looking to be really heard? I provide therapeutic counselling in non-judgmental way where one can feel truly heard. I mostly work with clients who experienced loss, trauma or found themselves in crisis due to significant life changes such as move to another country, end of relationships, lost sense of self or experience difficulties in relationship dynamics. Clients I often work with find themselves on a crossroad in their lives trying to find next steps after trauma, changed life circumstances, long lasting stress, losing sense of self ...

Years in Practice
5 years
Free Initial Consultation
Psychotherapist
Тетяна
Psychotherapist

My name is Tatyana, I am a Gestalt psychotherapist, psychologist and sexologist, and also a loving wife and daughter, a good friend and all these parts are very important in my life. I was not taught to be a good wife, I was not taught how to work with pleasure, to choose myself and that's how I came to psychology. Now I have a blog and write about couple relationships on Instagram - gestaltsexolog.

I am a personal therapist and my clients rely heavily on me, take risks, move forward, develop professionally, earn more, find hobbies, in short ...

Years in Practice
5 years
₴1500 - ₴3000 UAH
$47720 - $95440 ARS $47 - $95 AUD $169 - $338 BRL $47 - $93 CAD ¥233 - ¥465 CNY €29 - €58 EUR ₹3223 - ₹6447 INR $592 - $1184 MXN $58 - $115 NZD £25 - £50 GBP ₴1500 - ₴3000 UAH $34 - $68 USD
 Dnipro, 49000,
Dnipropetrovsk Oblast, Ukraine
Dnipro, 49000, Dnipropetrovsk Oblast, Ukraine
Online

My name is Tatyana, I am a Gestalt psychotherapist, psychologist and sexologist, and also a loving wife and daughter, a good friend and all these parts are very important in my life. I was not taught to be a good wife, I was not taught how to work with pleasure, to choose myself and that's how I came to psychology. Now I have a blog and write about couple relationships on Instagram - gestaltsexolog.

I am a personal therapist and my clients rely heavily on me, take risks, move forward, develop professionally, earn more, find hobbies, in short ...

Years in Practice
5 years
Counselor and Drug & Alcohol Counselor
(MBACP)
Anthony
Counselor and Drug & Alcohol Counselor
(MBACP)

Professional and Counselling experience

Starting counselling can feel daunting, but you don’t have to face things alone. I offer a calm, supportive, and non-judgemental space where you can talk openly and feel understood.

I bring over 10 years’ experience working in NHS addiction services, as well as private and voluntarty sector people with addiction issues, prior to qualifying as a counsellor. This background gives me a grounded and compassionate understanding of complex emotional struggles.

I work integratively, drawing on humanis ...

Years in Practice
2 years
Free Initial Consultation
£50 - £85 GBP
$94527 - $160696 ARS $94 - $160 AUD $335 - $570 BRL $93 - $157 CAD ¥461 - ¥783 CNY €58 - €98 EUR ₹6385 - ₹10854 INR $1172 - $1993 MXN $114 - $194 NZD £50 - £85 GBP ₴2971 - ₴5051 UAH $68 - $115 USD
 Bury Saint Edmunds, IP30 0BF,
England, United Kingdom
Bury Saint Edmunds, IP30 0BF, England, United Kingdom
Online

Professional and Counselling experience

Starting counselling can feel daunting, but you don’t have to face things alone. I offer a calm, supportive, and non-judgemental space where you can talk openly and feel understood.

I bring over 10 years’ experience working in NHS addiction services, as well as private and voluntarty sector people with addiction issues, prior to qualifying as a counsellor. This background gives me a grounded and compassionate understanding of complex emotional struggles.

I work integratively, drawing on humanis ...

Years in Practice
2 years
Free Initial Consultation
Psychologist
(MSc)
Stathis
Psychologist
(MSc)

Bsc in Psychology

Msc in School Psychology

Years in Practice
1 year
Free Initial Consultation
€25 - €60 EUR
$40906 - $98174 ARS $41 - $98 AUD $145 - $348 BRL $40 - $96 CAD ¥199 - ¥479 CNY €25 - €60 EUR ₹2763 - ₹6631 INR $507 - $1217 MXN $49 - $119 NZD £22 - £52 GBP ₴1286 - ₴3086 UAH $29 - $70 USD
 1 25 March,
Attica,
Athens, 106 76,
Greece
1 25 March, Attica, Athens, 106 76, Greece
Online

Bsc in Psychology

Msc in School Psychology

Years in Practice
1 year
Free Initial Consultation
Counseling Psychologist, Psychoanalyst, Psychologist and Psychot... Show more
(MSc)
Hovhannes
Counseling Psychologist, Psychoanalyst, Psychologist and Psychot... Show more
(MSc)

Dedicated psychologist with experience in psychotherapy, I offer compassionate and insightful counseling for individuals and couples. My approach combines deep understanding of mental processes with practical strategies to address a range of emotional and psychological challenges.

Specializing in:

• Psychoanalysis

• Logotherapy

• Individual Psychology

• Psychodiagnostics

• Biofeedback Method

• Brief Strategic Therapy

Years in Practice
4 years
Free Initial Consultation
$30 - $40 USD
$41865 - $55820 ARS $42 - $56 AUD $148 - $198 BRL $41 - $55 CAD ¥204 - ¥272 CNY €26 - €34 EUR ₹2828 - ₹3770 INR $519 - $692 MXN $51 - $67 NZD £22 - £30 GBP ₴1316 - ₴1755 UAH $30 - $40 USD
 Mashtots Avenue 33/2,
Kentron,
Yerevan, 0001,
Yerevan, Armenia
Mashtots Avenue 33/2, Kentron, Yerevan, 0001, Yerevan, Armenia
In-person

Dedicated psychologist with experience in psychotherapy, I offer compassionate and insightful counseling for individuals and couples. My approach combines deep understanding of mental processes with practical strategies to address a range of emotional and psychological challenges.

Specializing in:

• Psychoanalysis

• Logotherapy

• Individual Psychology

• Psychodiagnostics

• Biofeedback Method

• Brief Strategic Therapy

Years in Practice
4 years
Free Initial Consultation
Cognitive-Behavioral Therapist, Counseling Psychologist, Ps... Show more
(MBA)
CARLOS
Cognitive-Behavioral Therapist, Counseling Psychologist, Ps... Show more
(MBA)

I am a licensed psychologist with over six years of experience providing individual therapy to clients from Latin American and Asian backgrounds. My approach is culturally sensitive and tailored to each person's needs, blending cognitive-behavioral techniques with a humanistic and empathetic framework. I have worked with a wide range of emotional and psychological concerns, including anxiety, stress, self-esteem, and relationship issues, always aiming to create a safe and supportive therapeutic space.

Years in Practice
6 years
Free Initial Consultation
$30 - $100 USD
$41865 - $139550 ARS $42 - $139 AUD $148 - $495 BRL $41 - $137 CAD ¥204 - ¥680 CNY €26 - €85 EUR ₹2828 - ₹9426 INR $519 - $1731 MXN $51 - $169 NZD £22 - £74 GBP ₴1316 - ₴4387 UAH $30 - $100 USD
 Taiwan Boulevard Section 3,
Xitun District,
Taichung City, 407,
Taichung City, Taiwan
Taiwan Boulevard Section 3, Xitun District, Taichung City, 407, Taichung City, Taiwan
Online

I am a licensed psychologist with over six years of experience providing individual therapy to clients from Latin American and Asian backgrounds. My approach is culturally sensitive and tailored to each person's needs, blending cognitive-behavioral techniques with a humanistic and empathetic framework. I have worked with a wide range of emotional and psychological concerns, including anxiety, stress, self-esteem, and relationship issues, always aiming to create a safe and supportive therapeutic space.

Years in Practice
6 years
Free Initial Consultation
Christian Therapist, Counselor, Licensed Professional Couns... Show more
Cherena
Christian Therapist, Counselor, Licensed Professional Couns... Show more

Welcome to Miss Cherena Morlese counselling services

No matter your age, gender, background, or interests, you are welcome here. There is no problem too big or too small. I offer a safe, supportive, and non-judgmental environment where your hopes, dreams, and challenges can be explored openly.

I am a counsellor with specialist experience in culture, diversity, and lived experience. While I am a trained professional, I am also human — I believe in a compassionate, humanity-centered approach to therapy. This means I meet you where you are, ...

Years in Practice
8 years
£40 - £100 GBP
$75622 - $189054 ARS $75 - $188 AUD $268 - $670 BRL $74 - $185 CAD ¥369 - ¥921 CNY €46 - €116 EUR ₹5108 - ₹12770 INR $938 - $2344 MXN $91 - $228 NZD £40 - £100 GBP ₴2377 - ₴5943 UAH $54 - $135 USD
 Hartlepool,
Cleveland, TS24 7SE,
England, United Kingdom
Hartlepool, Cleveland, TS24 7SE, England, United Kingdom
Online
In-person

Welcome to Miss Cherena Morlese counselling services

No matter your age, gender, background, or interests, you are welcome here. There is no problem too big or too small. I offer a safe, supportive, and non-judgmental environment where your hopes, dreams, and challenges can be explored openly.

I am a counsellor with specialist experience in culture, diversity, and lived experience. While I am a trained professional, I am also human — I believe in a compassionate, humanity-centered approach to therapy. This means I meet you where you are, ...

Years in Practice
8 years
Counselor, Licensed Mental Health Counselor, Psychoanalyst and P... Show more
(MA)
Helena
Counselor, Licensed Mental Health Counselor, Psychoanalyst and P... Show more
(MA)

I am a highly skilled therapist, with many years’ experiences of working with women and men who suffer with problems such as anxiety, depression, bereavement, anger management as well as domestic and sexual abuse.

I offer you a unique environment, where you will to be able to explore your thoughts, feelings and express your fears or hidden desires without feeling judged or criticised. My training is in Existential-Analytic psychotherapy and the advantages of this approach is that it tells us not what to think but rather how to explore and unde ...

Years in Practice
4 years
Free Initial Consultation
£45 - £65 GBP
$85074 - $122885 ARS $85 - $122 AUD $302 - $436 BRL $83 - $120 CAD ¥415 - ¥599 CNY €52 - €75 EUR ₹5746 - ₹8300 INR $1055 - $1524 MXN $103 - $148 NZD £45 - £65 GBP ₴2674 - ₴3863 UAH $61 - $88 USD
 95 Cottimore Lane,
Walton-on-Thames, KT12 2BU,
England, United Kingdom
95 Cottimore Lane, Walton-on-Thames, KT12 2BU, England, United Kingdom
Online
In-person

I am a highly skilled therapist, with many years’ experiences of working with women and men who suffer with problems such as anxiety, depression, bereavement, anger management as well as domestic and sexual abuse.

I offer you a unique environment, where you will to be able to explore your thoughts, feelings and express your fears or hidden desires without feeling judged or criticised. My training is in Existential-Analytic psychotherapy and the advantages of this approach is that it tells us not what to think but rather how to explore and unde ...

Years in Practice
4 years
Free Initial Consultation
You need to be logged in to send messages
Login Sign up
To create your specialist profile, please log in to your account.
Login Sign up
You need to be logged in to contact us
Login Sign up
To create a new Question, please log in or create an account
Login Sign up
Share on other sites

If you are considering psychotherapy but do not know where to start, a free initial consultation is the perfect first step. It will allow you to explore your options, ask questions, and feel more confident about taking the first step towards your well-being.

It is a 30-minute, completely free meeting with a Mental Health specialist that does not obligate you to anything.

What are the benefits of a free consultation?

Who is a free consultation suitable for?

Important:

Potential benefits of a free initial consultation

During this first session: potential clients have the chance to learn more about you and your approach before agreeing to work together.

Offering a free consultation will help you build trust with the client. It shows them that you want to give them a chance to make sure you are the right person to help them before they move forward. Additionally, you should also be confident that you can support your clients and that the client has problems that you can help them cope with. Also, you can avoid any ethical difficult situations about charging a client for a session in which you choose not to proceed based on fit.

We've found that people are more likely to proceed with therapy after a free consultation, as it lowers the barrier to starting the process. Many people starting therapy are apprehensive about the unknown, even if they've had sessions before. Our culture associates a "risk-free" mindset with free offers, helping people feel more comfortable during the initial conversation with a specialist.

Another key advantage for Specialist

Specialists offering free initial consultations will be featured prominently in our upcoming advertising campaign, giving you greater visibility.

It's important to note that the initial consultation differs from a typical therapy session:

No Internet Connection It seems you’ve lost your internet connection. Please refresh your page to try again. Your message has been sent