Filter
Show more
Show more
Show more
Show more
Show more
Show more

Counselors, Therapists Specializing in Solution Focused Brief (SFBT)

Clinical Psychologist, Counseling Psychologist, Licensed Me... Show more
(MA)
Zara
Clinical Psychologist, Counseling Psychologist, Licensed Me... Show more
(MA)

Hi, I’m Zara! a licensed clinical psychologist with over 5+ of experience in mental health care. I specialize in treating anxiety disorders, depression, and trauma-related conditions using evidence-based approaches such as Cognitive Behavioral Therapy (CBT), Person Centred Therapy (PCT). Solution Focused Brief Therapy (SFBT), Trauma- Informed approaches, Psychological First Aid (PFA) & Acceptance and Commitment Therapy (ACT).

- Skilled at building

i) therapeutic alliance

ii) fostering unconditional positive regard

iii) demonstrating empath ...

Years in Practice
6 years
Free Initial Consultation
$60 - $100 USD
$88529 - $147548 ARS $86 - $143 AUD $307 - $512 BRL $84 - $140 CAD ¥406 - ¥677 CNY €52 - €87 EUR ₹5799 - ₹9665 INR $1045 - $1742 MXN $103 - $171 NZD £45 - £74 GBP ₴2677 - ₴4462 UAH $60 - $100 USD
 78660,
Texas, United States
78660, Texas, United States
Online

Hi, I’m Zara! a licensed clinical psychologist with over 5+ of experience in mental health care. I specialize in treating anxiety disorders, depression, and trauma-related conditions using evidence-based approaches such as Cognitive Behavioral Therapy (CBT), Person Centred Therapy (PCT). Solution Focused Brief Therapy (SFBT), Trauma- Informed approaches, Psychological First Aid (PFA) & Acceptance and Commitment Therapy (ACT).

- Skilled at building

i) therapeutic alliance

ii) fostering unconditional positive regard

iii) demonstrating empath ...

Years in Practice
6 years
Free Initial Consultation
Art Therapist, Licensed Mental Health Counselor, Life Coach Show more
Sarah
Art Therapist, Licensed Mental Health Counselor, Life Coach Show more

Counselling:

Sarah provides a supportive, grounded space for clients seeking emotional clarity, personal growth, and empowerment. Her work integrates evidence-based and client-centred counselling with mindfulness, body awareness, and energetic work, supporting people through stress, life transitions, emotional healing, burnout, and relationship challenges. A integrative framework, tailored each session to individual needs and goals.

Natural Therapies:

Sarah offers Natural Therapies, including Art, Music and Energetic healing therapies to su ...

Years in Practice
20 years
Free Initial Consultation
$150 - $300 AUD
$154843 - $309686 ARS $150 - $300 AUD $537 - $1074 BRL $147 - $295 CAD ¥711 - ¥1422 CNY €92 - €183 EUR ₹10143 - ₹20286 INR $1828 - $3657 MXN $180 - $359 NZD £78 - £156 GBP ₴4683 - ₴9366 UAH $105 - $210 USD
 Wesburn, 3777,
Victoria, Australia
Wesburn, 3777, Victoria, Australia
Online
In-person

Counselling:

Sarah provides a supportive, grounded space for clients seeking emotional clarity, personal growth, and empowerment. Her work integrates evidence-based and client-centred counselling with mindfulness, body awareness, and energetic work, supporting people through stress, life transitions, emotional healing, burnout, and relationship challenges. A integrative framework, tailored each session to individual needs and goals.

Natural Therapies:

Sarah offers Natural Therapies, including Art, Music and Energetic healing therapies to su ...

Years in Practice
20 years
Free Initial Consultation
Art Therapist, Counseling Psychologist, Psychologist and Social ... Show more
(MSc)
Надія
Art Therapist, Counseling Psychologist, Psychologist and Social ... Show more
(MSc)

I am a psychologist with dual academic backgrounds in Biochemistry and Psychology, which allows me to approach mental health with both scientific precision and deep human understanding. I have extensive experience providing psychological support to individuals and groups, both online and in person, including work with conflict-affected populations and communities living in post-conflict areas.

My areas of specialization include crisis intervention, trauma-informed care, and psychological first aid. I have volunteered with international organ ...

Years in Practice
3 years
Free Initial Consultation
$20 USD
$29510 ARS $29 AUD $102 BRL $28 CAD ¥135 CNY €17 EUR ₹1933 INR $348 MXN $34 NZD £15 GBP ₴892 UAH $20 USD
 Kharkiv, 61171,
Kharkiv Oblast, Ukraine
Kharkiv, 61171, Kharkiv Oblast, Ukraine
Online

I am a psychologist with dual academic backgrounds in Biochemistry and Psychology, which allows me to approach mental health with both scientific precision and deep human understanding. I have extensive experience providing psychological support to individuals and groups, both online and in person, including work with conflict-affected populations and communities living in post-conflict areas.

My areas of specialization include crisis intervention, trauma-informed care, and psychological first aid. I have volunteered with international organ ...

Years in Practice
3 years
Free Initial Consultation
Clinical Psychologist
Camaleye
Clinical Psychologist

I am Camaleye Rungsamy, a dedicated clinical psychologist devoted to delivering compassionate and effective therapy to individual across all age groups. Holding dual Master's degrees in Forensic Psychology and Clinical Psychology, and being acknowledged by respected institutions such as the Societe des Professionnels en Psychologie (Mauritius) and the American Psychological Association (APA), I bring over five years of diverse experience in the field.

My expertise encompasses various therapeutic modalities, including hortitherapy, reminiscence ...

Years in Practice
6 years
Free Initial Consultation
£50 - £120 GBP
$99403 - $238568 ARS $96 - $231 AUD $345 - $827 BRL $95 - $227 CAD ¥456 - ¥1095 CNY €59 - €141 EUR ₹6511 - ₹15628 INR $1174 - $2817 MXN $115 - $277 NZD £50 - £120 GBP ₴3006 - ₴7215 UAH $67 - $162 USD
 Harmondsworth Lane,
Sipson, UB7 0JQ,
England, United Kingdom
Harmondsworth Lane, Sipson, UB7 0JQ, England, United Kingdom
Online
In-person

I am Camaleye Rungsamy, a dedicated clinical psychologist devoted to delivering compassionate and effective therapy to individual across all age groups. Holding dual Master's degrees in Forensic Psychology and Clinical Psychology, and being acknowledged by respected institutions such as the Societe des Professionnels en Psychologie (Mauritius) and the American Psychological Association (APA), I bring over five years of diverse experience in the field.

My expertise encompasses various therapeutic modalities, including hortitherapy, reminiscence ...

Years in Practice
6 years
Free Initial Consultation
Christian Therapist, Counselor, Licensed Mental Health Coun... Show more
(MA)
Adriana
Christian Therapist, Counselor, Licensed Mental Health Coun... Show more
(MA)

At BLTCservices, we believe in the power of healing and growth through compassionate therapy. Our dedicated team of therapists is here to support you on your journey towards emotional well-being and personal development.

Years in Practice
5 years
$120 CAD
$126092 ARS $122 AUD $437 BRL $120 CAD ¥579 CNY €75 EUR ₹8260 INR $1489 MXN $146 NZD £63 GBP ₴3814 UAH $85 USD
 19 Thorne Street,
Cambridge, N1R 1S2,
Ontario, Canada
19 Thorne Street, Cambridge, N1R 1S2, Ontario, Canada
Online
In-person

At BLTCservices, we believe in the power of healing and growth through compassionate therapy. Our dedicated team of therapists is here to support you on your journey towards emotional well-being and personal development.

Years in Practice
5 years
Psychologist and Therapist
Bronwyn
Psychologist and Therapist

As a registered psychologist specializing in ADHD and Autism Spectrum Disorder (ASD) for children, adolescents, and young adults, I am committed to providing highly specialized, engaging, and effective therapy. My practice is uniquely tailored to the needs of young individuals with ADHD and/or ASD, focusing on creating a supportive and dynamic environment that fosters strengths and individuality.

I am deeply understanding of the varied challenges faced by neurodiverse young people. I recognize that neurodiversity can significantly affect dai ...

Years in Practice
4 years
Free Initial Consultation
$220 AUD
$227103 - $250832 ARS $220 AUD $787 - $870 BRL $216 - $239 CAD ¥1043 - ¥1151 CNY €135 - €149 EUR ₹14877 - ₹16431 INR $2682 - $2962 MXN $264 - $291 NZD £114 - £126 GBP ₴6869 - ₴7586 UAH $154 - $170 USD
 185 Elizabeth Street,
Sydney, 2000,
New South Wales, Australia
185 Elizabeth Street, Sydney, 2000, New South Wales, Australia
Online
In-person

As a registered psychologist specializing in ADHD and Autism Spectrum Disorder (ASD) for children, adolescents, and young adults, I am committed to providing highly specialized, engaging, and effective therapy. My practice is uniquely tailored to the needs of young individuals with ADHD and/or ASD, focusing on creating a supportive and dynamic environment that fosters strengths and individuality.

I am deeply understanding of the varied challenges faced by neurodiverse young people. I recognize that neurodiversity can significantly affect dai ...

Years in Practice
4 years
Free Initial Consultation
Cognitive-Behavioral Therapist, Psychotherapist, Registered... Show more
(MA)
Keegan
Cognitive-Behavioral Therapist, Psychotherapist, Registered... Show more
(MA)

I offer an integrative, evidence-based practice grounded in Acceptance and Commitment Therapy (ACT), Dialectical Behaviour Therapy (DBT), and Nature-Based/Eco Therapy, woven together with existential and spiritual inquiry. My work supports clients in relating differently to their inner experiences, building emotional regulation skills, and reconnecting with meaning, purpose, and the natural world.

I guide therapy through a simple and powerful framework: wake up (cultivating awareness), clean up (healing patterns and wounds), grow up (develop ...

Years in Practice
5 years
Free Initial Consultation
$175 - $290 CAD
$183885 - $304723 ARS $178 - $295 AUD $638 - $1056 BRL $175 - $290 CAD ¥844 - ¥1399 CNY €109 - €180 EUR ₹12045 - ₹19961 INR $2171 - $3598 MXN $213 - $354 NZD £92 - £153 GBP ₴5561 - ₴9216 UAH $125 - $207 USD
 3320 Lakeridge Place,
Victoria, V9E 1C8,
British Columbia, Canada
3320 Lakeridge Place, Victoria, V9E 1C8, British Columbia, Canada
Online

I offer an integrative, evidence-based practice grounded in Acceptance and Commitment Therapy (ACT), Dialectical Behaviour Therapy (DBT), and Nature-Based/Eco Therapy, woven together with existential and spiritual inquiry. My work supports clients in relating differently to their inner experiences, building emotional regulation skills, and reconnecting with meaning, purpose, and the natural world.

I guide therapy through a simple and powerful framework: wake up (cultivating awareness), clean up (healing patterns and wounds), grow up (develop ...

Years in Practice
5 years
Free Initial Consultation
Licensed Professional Counselor, Marriage & Family Therap... Show more
(PsyD)
Dr. Amr
Licensed Professional Counselor, Marriage & Family Therap... Show more
(PsyD)

After spending 14 years learning about the human brain and mind, was trained extensively in various treatments, and working since 2009 at almost all settings, I learned to focus on what you personally struggle with. There are much more to us than having a disorder. Therefore, I listen to you and know you well in order to tailor the treatment plan that fits you the most. My end goal, besides eliminating the undesirable symptoms, is helping you finding your own path and having a better quality of life. I also teach graduate students what they nee ...

Years in Practice
15 years
Free Initial Consultation
$100 - $175 USD
$147548 - $258210 ARS $143 - $250 AUD $512 - $895 BRL $140 - $246 CAD ¥677 - ¥1185 CNY €87 - €153 EUR ₹9665 - ₹16914 INR $1742 - $3049 MXN $171 - $300 NZD £74 - £130 GBP ₴4462 - ₴7809 UAH $100 - $175 USD
 2255 Lois Drive,
Suite #6,
Rolling Meadows, 60008,
Illinois, United States
2255 Lois Drive, Suite #6, Rolling Meadows, 60008, Illinois, United States
Online
In-person

After spending 14 years learning about the human brain and mind, was trained extensively in various treatments, and working since 2009 at almost all settings, I learned to focus on what you personally struggle with. There are much more to us than having a disorder. Therefore, I listen to you and know you well in order to tailor the treatment plan that fits you the most. My end goal, besides eliminating the undesirable symptoms, is helping you finding your own path and having a better quality of life. I also teach graduate students what they nee ...

Years in Practice
15 years
Free Initial Consultation
Drug & Alcohol Counselor, Licensed Mental Health Counselo... Show more
Sheena
Drug & Alcohol Counselor, Licensed Mental Health Counselo... Show more

Founder & Clinical Director, ELLETEN Recovery

Sheena Shilton is the founder and clinical director of ELLETEN Recovery, bringing over 20 years of expertise in the fields of addiction, mental health, and trauma-informed care. As a Certified Addictions Counsellor (CAC II) and psychotherapist registered with the Canadian College of Professional Counsellors and Psychotherapists (CCPCP), Sheena is dedicated to helping individuals, families, and groups navigate the complex and often hidden emotional challenges associated with substance use, mental ...

Years in Practice
19 years
Free Initial Consultation
$220 CAD
$231169 ARS $224 AUD $801 BRL $220 CAD ¥1061 CNY €137 EUR ₹15143 INR $2730 MXN $268 NZD £116 GBP ₴6992 UAH $157 USD
 101 Sunset Drive,
Cochrane, T4C 0C7,
Alberta, Canada
101 Sunset Drive, Cochrane, T4C 0C7, Alberta, Canada
Online

Founder & Clinical Director, ELLETEN Recovery

Sheena Shilton is the founder and clinical director of ELLETEN Recovery, bringing over 20 years of expertise in the fields of addiction, mental health, and trauma-informed care. As a Certified Addictions Counsellor (CAC II) and psychotherapist registered with the Canadian College of Professional Counsellors and Psychotherapists (CCPCP), Sheena is dedicated to helping individuals, families, and groups navigate the complex and often hidden emotional challenges associated with substance use, mental ...

Years in Practice
19 years
Free Initial Consultation
Counselor, Drug & Alcohol Counselor, Licensed Mental Health... Show more
Ian
Counselor, Drug & Alcohol Counselor, Licensed Mental Health... Show more

Professional Profile

BACP-registered CBT counsellor with over 10 years’ experience in mental health services,

supporting individuals and groups across addiction, depression, anxiety, trauma, and self-harm.

Skilled in both one-to-one and group therapy, with proven experience in service development, staff

supervision, and team leadership. Extensive experience working with children, young people, and

families, including reunification work and involvement in the family court system. Passionate about

fostering safe, supportive environment ...

Years in Practice
10 years
Free Initial Consultation
£65 - £84 GBP
$129224 - $166997 ARS $125 - $162 AUD $448 - $579 BRL $123 - $159 CAD ¥593 - ¥767 CNY €77 - €99 EUR ₹8465 - ₹10939 INR $1526 - $1972 MXN $150 - $194 NZD £65 - £84 GBP ₴3908 - ₴5051 UAH $88 - $113 USD
 90 Critchley Road,
Speke,
Liverpool, L24 7SD,
England, United Kingdom
90 Critchley Road, Speke, Liverpool, L24 7SD, England, United Kingdom
Online

Professional Profile

BACP-registered CBT counsellor with over 10 years’ experience in mental health services,

supporting individuals and groups across addiction, depression, anxiety, trauma, and self-harm.

Skilled in both one-to-one and group therapy, with proven experience in service development, staff

supervision, and team leadership. Extensive experience working with children, young people, and

families, including reunification work and involvement in the family court system. Passionate about

fostering safe, supportive environment ...

Years in Practice
10 years
Free Initial Consultation
Counselor and Therapist
(MA)
Candy
Counselor and Therapist
(MA)

TRAINING & CREDENTIALS

• MA Counselling Psychology, Yorkville University, New Brunswick

• CCPA member (Canadian Counselling & Psychotherapy Association)

• Canadian Certified Counsellor (CCC)

• ACTA member (Association for Counselling Therapy in Alberta)

• BRE Religious Studies, Summit Pacific, BC

• EMDR Trained (EMDRIA approved)

• EMDR Attachment-Based Training

• EMDR with IFS & Somatic Processing

• DBR Shock & Terror Trauma Processing

• Certified Clinical Trauma Specialist – Level 1 (CCPT 1)

• Certified Clinical Trauma Specialis ...

Years in Practice
$150 - $200 CAD
$157615 - $210154 ARS $153 - $204 AUD $546 - $729 BRL $150 - $200 CAD ¥724 - ¥965 CNY €93 - €124 EUR ₹10325 - ₹13766 INR $1861 - $2481 MXN $183 - $244 NZD £79 - £106 GBP ₴4767 - ₴6356 UAH $107 - $142 USD
 Lethbridge, T1J,
Alberta, Canada
Lethbridge, T1J, Alberta, Canada
Online
In-person

TRAINING & CREDENTIALS

• MA Counselling Psychology, Yorkville University, New Brunswick

• CCPA member (Canadian Counselling & Psychotherapy Association)

• Canadian Certified Counsellor (CCC)

• ACTA member (Association for Counselling Therapy in Alberta)

• BRE Religious Studies, Summit Pacific, BC

• EMDR Trained (EMDRIA approved)

• EMDR Attachment-Based Training

• EMDR with IFS & Somatic Processing

• DBR Shock & Terror Trauma Processing

• Certified Clinical Trauma Specialist – Level 1 (CCPT 1)

• Certified Clinical Trauma Specialis ...

Years in Practice
Cognitive-Behavioral Therapist, Counseling Psychologist, Co... Show more
Sevda
Cognitive-Behavioral Therapist, Counseling Psychologist, Co... Show more

I understand how difficult it can be to trust and open up, whether to a stranger or someone close. That’s why, in my work as a psychologist, I create a calm and safe atmosphere, respect each client’s pace, and offer genuine human presence.

But it’s not just empathy—my experience working in clinics and schools in Turkey, along with training in CBT, EMDR, schema therapy, and family therapy, allows me to help people navigate the most challenging moments in their lives. I help them better understand their emotions, release internal tension, and ...

Years in Practice
$80 USD
$118039 ARS $114 AUD $409 BRL $112 CAD ¥542 CNY €70 EUR ₹7732 INR $1394 MXN $137 NZD £59 GBP ₴3570 UAH $80 USD
 AZ1029 Elesker Qayibov,
Nərimanov,
Baku, AZ1109,
Baku, Azerbaijan
AZ1029 Elesker Qayibov, Nərimanov, Baku, AZ1109, Baku, Azerbaijan
Online
In-person

I understand how difficult it can be to trust and open up, whether to a stranger or someone close. That’s why, in my work as a psychologist, I create a calm and safe atmosphere, respect each client’s pace, and offer genuine human presence.

But it’s not just empathy—my experience working in clinics and schools in Turkey, along with training in CBT, EMDR, schema therapy, and family therapy, allows me to help people navigate the most challenging moments in their lives. I help them better understand their emotions, release internal tension, and ...

Years in Practice
Marriage & Family Therapist and Psychotherapist
(MA and MSc)
Bojana
Marriage & Family Therapist and Psychotherapist
(MA and MSc)

Mislima i Osecanjima je potrebna nega koliko i telu a anksioznost i stres ne moraju kontrolisati vas zivot,

A zivot jesu izazovi i iznenadjenja i vecinu vremena smo spremni za nove situacije, Medjutim, ponekad smo uznemireni svojim dozivljajima i reakcijama a terapija može ponuditi spoznaju, uvid u uzrok, povratnu informaciju, vestine prevazilazenja i napredak.

Aktivno slusanje, empatija ("sve sto je ljudsko nije mi strano"), ucenje o emocijama i razvijanja saosecanja prema samom sebi, kljucni je i stalni fokus u terapijskom procesu sa m ...

Years in Practice
22 years
€55 - €85 EUR
$92865 - $143518 ARS $90 - $139 AUD $322 - $498 BRL $88 - $137 CAD ¥426 - ¥659 CNY €55 - €85 EUR ₹6083 - ₹9401 INR $1097 - $1695 MXN $108 - $167 NZD £47 - £72 GBP ₴2809 - ₴4341 UAH $63 - $97 USD
 Podgorica, 81106,
Podgorica Municipality, Montenegro
Podgorica, 81106, Podgorica Municipality, Montenegro
Online

Mislima i Osecanjima je potrebna nega koliko i telu a anksioznost i stres ne moraju kontrolisati vas zivot,

A zivot jesu izazovi i iznenadjenja i vecinu vremena smo spremni za nove situacije, Medjutim, ponekad smo uznemireni svojim dozivljajima i reakcijama a terapija može ponuditi spoznaju, uvid u uzrok, povratnu informaciju, vestine prevazilazenja i napredak.

Aktivno slusanje, empatija ("sve sto je ljudsko nije mi strano"), ucenje o emocijama i razvijanja saosecanja prema samom sebi, kljucni je i stalni fokus u terapijskom procesu sa m ...

Years in Practice
22 years
Social Worker and Therapist
(LCSW)
Jumai
Social Worker and Therapist
(LCSW)

Alberta BlueCross

Greenshield

Years in Practice
8 years
Free Initial Consultation
$0 CAD
$0 ARS $0 AUD $0 BRL $0 CAD ¥0 CNY €0 EUR ₹0 INR $0 MXN $0 NZD £0 GBP ₴0 UAH $0 USD
 575 100 Street Southwest,
Edmonton, T6X 0N5,
Alberta, Canada
575 100 Street Southwest, Edmonton, T6X 0N5, Alberta, Canada
Online
In-person

Alberta BlueCross

Greenshield

Years in Practice
8 years
Free Initial Consultation
Clinical Psychologist, Licensed Mental Health Counselor, Ma... Show more
(MA)
Ghada
Clinical Psychologist, Licensed Mental Health Counselor, Ma... Show more
(MA)

I am an Arabic speaking psychotherapist with a back ground as a medical doctor. I studied counselling psychology for many years in Canada and achieved a master in counselling psychology from Yorkville university. I have a long experience working with newcomers, immigrants, Muslim Arabic speaking clients.

As an Arabic speaking Muslim, immigrant woman, and doctor, I can provide you with a unique perspectives and works with different types of clients. I work with individual, couples, and families. I can work with any mental health disorders and ...

Years in Practice
3 years
Free Initial Consultation
$100 - $130 USD
$147548 - $191813 ARS $143 - $186 AUD $512 - $665 BRL $140 - $183 CAD ¥677 - ¥881 CNY €87 - €114 EUR ₹9665 - ₹12565 INR $1742 - $2265 MXN $171 - $223 NZD £74 - £96 GBP ₴4462 - ₴5801 UAH $100 - $130 USD
 511 1127 Cooke Boulevard,
Burlington, L7T 4A8,
Ontario, Canada
511 1127 Cooke Boulevard, Burlington, L7T 4A8, Ontario, Canada
Online

I am an Arabic speaking psychotherapist with a back ground as a medical doctor. I studied counselling psychology for many years in Canada and achieved a master in counselling psychology from Yorkville university. I have a long experience working with newcomers, immigrants, Muslim Arabic speaking clients.

As an Arabic speaking Muslim, immigrant woman, and doctor, I can provide you with a unique perspectives and works with different types of clients. I work with individual, couples, and families. I can work with any mental health disorders and ...

Years in Practice
3 years
Free Initial Consultation
You need to be logged in to send messages
Login Sign up
To create your specialist profile, please log in to your account.
Login Sign up
You need to be logged in to contact us
Login Sign up
To create a new Question, please log in or create an account
Login Sign up
Share on other sites

If you are considering psychotherapy but do not know where to start, a free initial consultation is the perfect first step. It will allow you to explore your options, ask questions, and feel more confident about taking the first step towards your well-being.

It is a 30-minute, completely free meeting with a Mental Health specialist that does not obligate you to anything.

What are the benefits of a free consultation?

Who is a free consultation suitable for?

Important:

Potential benefits of a free initial consultation

During this first session: potential clients have the chance to learn more about you and your approach before agreeing to work together.

Offering a free consultation will help you build trust with the client. It shows them that you want to give them a chance to make sure you are the right person to help them before they move forward. Additionally, you should also be confident that you can support your clients and that the client has problems that you can help them cope with. Also, you can avoid any ethical difficult situations about charging a client for a session in which you choose not to proceed based on fit.

We've found that people are more likely to proceed with therapy after a free consultation, as it lowers the barrier to starting the process. Many people starting therapy are apprehensive about the unknown, even if they've had sessions before. Our culture associates a "risk-free" mindset with free offers, helping people feel more comfortable during the initial conversation with a specialist.

Another key advantage for Specialist

Specialists offering free initial consultations will be featured prominently in our upcoming advertising campaign, giving you greater visibility.

It's important to note that the initial consultation differs from a typical therapy session:

No Internet Connection It seems you’ve lost your internet connection. Please refresh your page to try again. Your message has been sent