Filter
Show more
Show more
Show more
Show more
Show more
Show more

Counselors, Therapists Specializing in Person-Centered

Marriage & Family Therapist
(AMFT)
Abigail
Marriage & Family Therapist
(AMFT)

Hi, I’m Abigail Olivares, AMFT, a Registered Associate Marriage and Family Therapist with Find Your Balance Center for Growth & Change. I work with individuals, teens, couples, and families navigating concerns such as anxiety, depression, grief, life transitions, relationship challenges, stress, and self-esteem difficulties. Many people come to therapy feeling stuck in cycles of overthinking, emotional overwhelm, or difficulty setting healthy boundaries. My goal is to create a supportive and compassionate space where clients can slow down, expl ...

Years in Practice
3 years
Free Initial Consultation
$151 - $165 USD
$217662 - $237843 ARS $215 - $235 AUD $774 - $845 BRL $213 - $233 CAD ¥1020 - ¥1115 CNY €131 - €143 EUR ₹14324 - ₹15652 INR $2614 - $2856 MXN $261 - $286 NZD £114 - £124 GBP ₴6780 - ₴7408 UAH $151 - $165 USD
 15720 Ventura Boulevard Suite 420,
Encino, 91436,
California, United States
15720 Ventura Boulevard Suite 420, Encino, 91436, California, United States
Online

Hi, I’m Abigail Olivares, AMFT, a Registered Associate Marriage and Family Therapist with Find Your Balance Center for Growth & Change. I work with individuals, teens, couples, and families navigating concerns such as anxiety, depression, grief, life transitions, relationship challenges, stress, and self-esteem difficulties. Many people come to therapy feeling stuck in cycles of overthinking, emotional overwhelm, or difficulty setting healthy boundaries. My goal is to create a supportive and compassionate space where clients can slow down, expl ...

Years in Practice
3 years
Free Initial Consultation
Licensed Mental Health Counselor, Licensed Professional C... Show more
(MSc)
Karolina
Licensed Mental Health Counselor, Licensed Professional C... Show more
(MSc)

I am a BACP Accredited Psychotherapist offering therapy in Kent and online, working with adults who seek emotional clarity, growth, and depth. I blend empathy with a gentle sense of humour to create a collaborative therapeutic relationship that helps clients explore life’s challenges and past experiences with curiosity and care.

I hold an MSc in Existential Psychology and Psychotherapy from Middlesex University and a BSc in Psychological Sciences from the University of Westminster. My academic background includes neuroscience, human physiolo ...

Years in Practice
13 years
Free Initial Consultation
£65 - £85 GBP
$124573 - $162903 ARS $123 - $161 AUD $443 - $579 BRL $122 - $159 CAD ¥584 - ¥764 CNY €75 - €98 EUR ₹8198 - ₹10720 INR $1496 - $1956 MXN $150 - $196 NZD £65 - £85 GBP ₴3880 - ₴5074 UAH $86 - $113 USD
 82 Goldfinch Close,
Faversham, ME13 7EP,
England, United Kingdom
82 Goldfinch Close, Faversham, ME13 7EP, England, United Kingdom
Online
In-person

I am a BACP Accredited Psychotherapist offering therapy in Kent and online, working with adults who seek emotional clarity, growth, and depth. I blend empathy with a gentle sense of humour to create a collaborative therapeutic relationship that helps clients explore life’s challenges and past experiences with curiosity and care.

I hold an MSc in Existential Psychology and Psychotherapy from Middlesex University and a BSc in Psychological Sciences from the University of Westminster. My academic background includes neuroscience, human physiolo ...

Years in Practice
13 years
Free Initial Consultation
Art Therapist, Counselor, Psychotherapist and Therapist
Shithri
Art Therapist, Counselor, Psychotherapist and Therapist

I hold a B.A. (Hons) degree in Psychology from the University of Sri Jayewardenepura and an Advanced Diploma in Psychotherapy. I have also completed clinical training as a trainee psychotherapist in a government hospital, where I gained hands-on experience supporting individuals with a range of psychological and emotional difficulties.Along with that I have worked with Autism and Down syndrome Children. I have research work too. I am a member of American Psychological Association.

My areas of interest and specialization include counseling, p ...

Years in Practice
2 years
$250 USD
$360368 ARS $356 AUD $1281 BRL $352 CAD ¥1689 CNY €217 EUR ₹23715 INR $4327 MXN $433 NZD £188 GBP ₴11224 UAH $250 USD
 10 Lake Road,
Kalutara,
Kalutara, 12000,
Western Province, Sri Lanka
10 Lake Road, Kalutara, Kalutara, 12000, Western Province, Sri Lanka
Online

I hold a B.A. (Hons) degree in Psychology from the University of Sri Jayewardenepura and an Advanced Diploma in Psychotherapy. I have also completed clinical training as a trainee psychotherapist in a government hospital, where I gained hands-on experience supporting individuals with a range of psychological and emotional difficulties.Along with that I have worked with Autism and Down syndrome Children. I have research work too. I am a member of American Psychological Association.

My areas of interest and specialization include counseling, p ...

Years in Practice
2 years
Counselor and Therapist
(MA and MBACP)
Wendy
Counselor and Therapist
(MA and MBACP)

Hello, my name is Wendy Mayfield and I have been a qualified counsellor since 2005. Over the years, I’ve had the privilege of supporting individuals in navigating the challenges of mental wellbeing. My approach is rooted in helping people develop a positive mindset that empowers them to move forward, regardless of the difficulties they may face.

I believe that each person has the potential for growth, and my role is to create a safe, non-judgmental space where clients can explore their emotions, discover their strengths, and work toward last ...

Years in Practice
20 years
Free Initial Consultation
£45 - £65 GBP
$86243 - $124573 ARS $85 - $123 AUD $307 - $443 BRL $84 - $122 CAD ¥404 - ¥584 CNY €52 - €75 EUR ₹5675 - ₹8198 INR $1036 - $1496 MXN $104 - $150 NZD £45 - £65 GBP ₴2686 - ₴3880 UAH $60 - $86 USD
 Darton Lane,
Mapplewell, S75 6AW,
England, United Kingdom
Darton Lane, Mapplewell, S75 6AW, England, United Kingdom
Online

Hello, my name is Wendy Mayfield and I have been a qualified counsellor since 2005. Over the years, I’ve had the privilege of supporting individuals in navigating the challenges of mental wellbeing. My approach is rooted in helping people develop a positive mindset that empowers them to move forward, regardless of the difficulties they may face.

I believe that each person has the potential for growth, and my role is to create a safe, non-judgmental space where clients can explore their emotions, discover their strengths, and work toward last ...

Years in Practice
20 years
Free Initial Consultation
Life Coach, Marriage & Family Associate, Marriage & Family ... Show more
Sumreen
Life Coach, Marriage & Family Associate, Marriage & Family ... Show more

I am an experienced, integrative counsellor who works with children, young people, and adults across a diverse range of emotional, behavioural, and relational difficulties. Offering both online and face-to-face sessions, I provide accessible and flexible support to clients internationally.

With a warm, trauma-informed and culturally sensitive approach, I integrate several therapeutic modalities, including person-centred counselling, CBT-informed strategies, creative and play-based methods, and systemic thinking, to meet each client’s unique ...

Years in Practice
5 years
Free Initial Consultation
£60 GBP
$114991 ARS $114 AUD $409 BRL $112 CAD ¥539 CNY €69 EUR ₹7567 INR $1381 MXN $138 NZD £60 GBP ₴3582 UAH $80 USD
 Portland Road,
Birmingham, B17 8LR,
England, United Kingdom
Portland Road, Birmingham, B17 8LR, England, United Kingdom
Online

I am an experienced, integrative counsellor who works with children, young people, and adults across a diverse range of emotional, behavioural, and relational difficulties. Offering both online and face-to-face sessions, I provide accessible and flexible support to clients internationally.

With a warm, trauma-informed and culturally sensitive approach, I integrate several therapeutic modalities, including person-centred counselling, CBT-informed strategies, creative and play-based methods, and systemic thinking, to meet each client’s unique ...

Years in Practice
5 years
Free Initial Consultation
Christian Therapist, Counselor, Licensed Professional Couns... Show more
Cherena
Christian Therapist, Counselor, Licensed Professional Couns... Show more

Welcome to Miss Cherena Morlese counselling services

No matter your age, gender, background, or interests, you are welcome here. There is no problem too big or too small. I offer a safe, supportive, and non-judgmental environment where your hopes, dreams, and challenges can be explored openly.

I am a counsellor with specialist experience in culture, diversity, and lived experience. While I am a trained professional, I am also human — I believe in a compassionate, humanity-centered approach to therapy. This means I meet you where you are, ...

Years in Practice
8 years
£40 - £100 GBP
$76660 - $191651 ARS $76 - $190 AUD $273 - $681 BRL $75 - $187 CAD ¥359 - ¥898 CNY €46 - €116 EUR ₹5045 - ₹12612 INR $921 - $2301 MXN $92 - $230 NZD £40 - £100 GBP ₴2388 - ₴5969 UAH $53 - $133 USD
 Hartlepool,
Cleveland, TS24 7SE,
England, United Kingdom
Hartlepool, Cleveland, TS24 7SE, England, United Kingdom
Online
In-person

Welcome to Miss Cherena Morlese counselling services

No matter your age, gender, background, or interests, you are welcome here. There is no problem too big or too small. I offer a safe, supportive, and non-judgmental environment where your hopes, dreams, and challenges can be explored openly.

I am a counsellor with specialist experience in culture, diversity, and lived experience. While I am a trained professional, I am also human — I believe in a compassionate, humanity-centered approach to therapy. This means I meet you where you are, ...

Years in Practice
8 years
Counselor, Pre-Licensed Professional and Therapist
(MA)
Mer
Counselor, Pre-Licensed Professional and Therapist
(MA)

Do you find yourself feeling mentally overloaded, uncertain about your next steps, or pulled in different directions by expectations around you? Many people experience tension between who they are expected to be and what feels authentic to them. When this inner conflict builds, it can affect emotional wellbeing, decision-making, and self-confidence. Therapy can offer a space to pause, reflect, and begin untangling these experiences with greater clarity and steadiness.

My approach to therapy is grounded in collaboration and respect for your ind ...

Years in Practice
Free Initial Consultation
$0 USD
$0 ARS $0 AUD $0 BRL $0 CAD ¥0 CNY €0 EUR ₹0 INR $0 MXN $0 NZD £0 GBP ₴0 UAH $0 USD
 Old Toronto,
Toronto, M4P 0A8,
Ontario, Canada
Old Toronto, Toronto, M4P 0A8, Ontario, Canada
Online

Do you find yourself feeling mentally overloaded, uncertain about your next steps, or pulled in different directions by expectations around you? Many people experience tension between who they are expected to be and what feels authentic to them. When this inner conflict builds, it can affect emotional wellbeing, decision-making, and self-confidence. Therapy can offer a space to pause, reflect, and begin untangling these experiences with greater clarity and steadiness.

My approach to therapy is grounded in collaboration and respect for your ind ...

Years in Practice
Free Initial Consultation
Counselor and Psychologist
Nikoleta
Counselor and Psychologist

I am a psychologist from Bulgaria with a Bachelor’s degree in Psychology and currently pursuing a Master’s degree in Positive Psychology. I work with individuals who want to improve their emotional well-being, self-esteem, stress management, coping skills, and relationships.

My approach is client-centered, inclusive, and integrative, combining evidence-based methods such as Cognitive Behavioral techniques, Acceptance and Commitment (ACT), Positive Psychology, Solution-Focused strategies, and Mindfulness practices. I create a supportive, empa ...

Years in Practice
€20 - €25 EUR
$33167 - $41459 ARS $33 - $41 AUD $118 - $147 BRL $32 - $41 CAD ¥155 - ¥194 CNY €20 - €25 EUR ₹2183 - ₹2728 INR $398 - $498 MXN $40 - $50 NZD £17 - £22 GBP ₴1033 - ₴1291 UAH $23 - $29 USD
 28 ulitsa "Georgi Benkovski",
Odesos,
Varna, 9000,
Varna, Bulgaria
28 ulitsa "Georgi Benkovski", Odesos, Varna, 9000, Varna, Bulgaria
Online
In-person

I am a psychologist from Bulgaria with a Bachelor’s degree in Psychology and currently pursuing a Master’s degree in Positive Psychology. I work with individuals who want to improve their emotional well-being, self-esteem, stress management, coping skills, and relationships.

My approach is client-centered, inclusive, and integrative, combining evidence-based methods such as Cognitive Behavioral techniques, Acceptance and Commitment (ACT), Positive Psychology, Solution-Focused strategies, and Mindfulness practices. I create a supportive, empa ...

Years in Practice
Clinical Psychologist, Cognitive-Behavioral Therapist, Psyc... Show more
(MA)
Maria
Clinical Psychologist, Cognitive-Behavioral Therapist, Psyc... Show more
(MA)

Clinical Psychologist (MA) specializing in Cognitive Behavioral Therapy (CBT).

I offer online psychological support for adults dealing with anxiety, depression, stress, burnout, emotional difficulties, and life transitions.

My approach is structured, compassionate, and evidence-based, helping clients develop effective coping skills, improve emotional regulation, and enhance self-esteem.

I aim to provide a safe, supportive, and confidential space where clients can understand their challenges and work toward meaningful and lasting change ...

Years in Practice
2 years
Free Initial Consultation
$25 USD
$36037 ARS $36 AUD $128 BRL $35 CAD ¥169 CNY €22 EUR ₹2371 INR $433 MXN $43 NZD £19 GBP ₴1122 UAH $25 USD
 Mar Boutrous Karm El Tine, 0000,
Mount Lebanon Governorate, Lebanon
Mar Boutrous Karm El Tine, 0000, Mount Lebanon Governorate, Lebanon
Online

Clinical Psychologist (MA) specializing in Cognitive Behavioral Therapy (CBT).

I offer online psychological support for adults dealing with anxiety, depression, stress, burnout, emotional difficulties, and life transitions.

My approach is structured, compassionate, and evidence-based, helping clients develop effective coping skills, improve emotional regulation, and enhance self-esteem.

I aim to provide a safe, supportive, and confidential space where clients can understand their challenges and work toward meaningful and lasting change ...

Years in Practice
2 years
Free Initial Consultation
Psychotherapist and Social Worker
(MSW)
Amita
Psychotherapist and Social Worker
(MSW)

As a Registered Social Worker (MSW), Psychotherapist, Amita has helped people heal, grow, and take back control of their lives since 2014. She works with many clients, including adults, LGBTQ+ individuals, survivors of domestic violence, parents, refugees, first responders, veterans, and military personnel, offering warmth, empathy, and cultural sensitivity, and tailoring her approach to each person’s needs.

As a first-generation South Asian therapist, she understands the challenges of cultural transitions and the unique experiences of racia ...

Years in Practice
10 years
Free Initial Consultation
$170 CAD
$173813 ARS $172 AUD $618 BRL $170 CAD ¥815 CNY €105 EUR ₹11438 INR $2087 MXN $209 NZD £91 GBP ₴5414 UAH $121 USD
 Toronto, M1L 0H5,
Ontario, Canada
Toronto, M1L 0H5, Ontario, Canada
Online

As a Registered Social Worker (MSW), Psychotherapist, Amita has helped people heal, grow, and take back control of their lives since 2014. She works with many clients, including adults, LGBTQ+ individuals, survivors of domestic violence, parents, refugees, first responders, veterans, and military personnel, offering warmth, empathy, and cultural sensitivity, and tailoring her approach to each person’s needs.

As a first-generation South Asian therapist, she understands the challenges of cultural transitions and the unique experiences of racia ...

Years in Practice
10 years
Free Initial Consultation
Christian Therapist, Counseling Psychologist, Counselor and Marr... Show more
(MA and PhD)
Janet
Christian Therapist, Counseling Psychologist, Counselor and Marr... Show more
(MA and PhD)

Do you think you can be happier? I know you can be! As a Counselling Psychologist with over a decade of experience, I have helped individuals and couples experiencing various concerns including depression, anxiety, light addiction issues, relationship difficulties, academic concerns and personal development.

Aside holding a Masters and Doctorate degree in Counselling Psychology, I am also certified in Cognitive Behavioural Therapy, Solution Focused Brief Therapy, Cognitive Behavioural Couples Therapy and Relationship Coaching.

I will list ...

Years in Practice
12 years
$30 - $150 USD
$43244 - $216221 ARS $43 - $214 AUD $154 - $769 BRL $42 - $211 CAD ¥203 - ¥1014 CNY €26 - €130 EUR ₹2846 - ₹14229 INR $519 - $2596 MXN $52 - $260 NZD £23 - £113 GBP ₴1347 - ₴6735 UAH $30 - $150 USD
 300283,
Nigeria
300283, Nigeria
Online

Do you think you can be happier? I know you can be! As a Counselling Psychologist with over a decade of experience, I have helped individuals and couples experiencing various concerns including depression, anxiety, light addiction issues, relationship difficulties, academic concerns and personal development.

Aside holding a Masters and Doctorate degree in Counselling Psychology, I am also certified in Cognitive Behavioural Therapy, Solution Focused Brief Therapy, Cognitive Behavioural Couples Therapy and Relationship Coaching.

I will list ...

Years in Practice
12 years
Cognitive-Behavioral Therapist, Counselor, Hypnotherapist and Li... Show more
Haylee
Cognitive-Behavioral Therapist, Counselor, Hypnotherapist and Li... Show more

Im Haylee, an accredited counsellor and clinical hypnotherapist with over 12 years of experience supporting adults, children, and young people through a wide range of emotional, mental, and behavioural challenges. I hold a BSc in Psychology, a Level 5 Diploma in Psychotherapeutic Counselling, and a Diploma in Clinical Hypnotherapy and Counselling, and I continue to build on this foundation with advanced training in trauma, safeguarding, and suicide awareness.

My specialist areas include trauma-informed counselling, child and adolescent thera ...

Years in Practice
12 years
£60 - £95 GBP
$114991 - $182068 ARS $114 - $180 AUD $409 - $647 BRL $112 - $178 CAD ¥539 - ¥854 CNY €69 - €110 EUR ₹7567 - ₹11981 INR $1381 - $2186 MXN $138 - $219 NZD £60 - £95 GBP ₴3582 - ₴5671 UAH $80 - $126 USD
 38 Fairford Road,
Cheltenham, GL52 5FQ,
England, United Kingdom
38 Fairford Road, Cheltenham, GL52 5FQ, England, United Kingdom
Online

Im Haylee, an accredited counsellor and clinical hypnotherapist with over 12 years of experience supporting adults, children, and young people through a wide range of emotional, mental, and behavioural challenges. I hold a BSc in Psychology, a Level 5 Diploma in Psychotherapeutic Counselling, and a Diploma in Clinical Hypnotherapy and Counselling, and I continue to build on this foundation with advanced training in trauma, safeguarding, and suicide awareness.

My specialist areas include trauma-informed counselling, child and adolescent thera ...

Years in Practice
12 years
Counselor
Alison
Counselor

Hi I’m Alison. I am a fully qualified Psychotherapeutic Counsellor accredited and registered with The National Counselling Society. I am based in West Lancashire and provide Counselling in person, online or walk-and-talk.

Asking for help can be tough and a little daunting. I am here to help you explore your thoughts and feelings in a caring, accepting and non-judgemental environment to help you discover a way through and find a positive way forward. You can talk about anything which may be causing you distress or making you anxious. Counsell ...

Years in Practice
10 years
Free Initial Consultation
£45 GBP
$86243 ARS $85 AUD $307 BRL $84 CAD ¥404 CNY €52 EUR ₹5675 INR $1036 MXN $104 NZD £45 GBP ₴2686 UAH $60 USD
 Office 15 Martland Mill Mart Lane,
Burscough, L40 0SD,
England, United Kingdom
Office 15 Martland Mill Mart Lane, Burscough, L40 0SD, England, United Kingdom
Online
In-person

Hi I’m Alison. I am a fully qualified Psychotherapeutic Counsellor accredited and registered with The National Counselling Society. I am based in West Lancashire and provide Counselling in person, online or walk-and-talk.

Asking for help can be tough and a little daunting. I am here to help you explore your thoughts and feelings in a caring, accepting and non-judgemental environment to help you discover a way through and find a positive way forward. You can talk about anything which may be causing you distress or making you anxious. Counsell ...

Years in Practice
10 years
Free Initial Consultation
Counseling Psychologist, Counselor, Life Coach and Psychologist
(MA)
Armine
Counseling Psychologist, Counselor, Life Coach and Psychologist
(MA)

I am a well-being and personal development specialist with a strong academic background in psychology and international experience. I hold a Master’s degree in Psychology, officially recognized in Austria, as well as a Master’s degree in Innovation and Management in Tourism from FH Salzburg.

My work focuses on supporting individuals in areas such as stress management, emotional resilience, life transitions, self-awareness, and personal growth. I place great importance on empathy, active listening, and creating a safe, respectful space where cl ...

Years in Practice
3 years
Free Initial Consultation
€100 EUR
$165835 ARS $164 AUD $590 BRL $162 CAD ¥777 CNY €100 EUR ₹10913 INR $1991 MXN $199 NZD £87 GBP ₴5165 UAH $115 USD
 Salzburg, 5020,
Salzburg, Austria
Salzburg, 5020, Salzburg, Austria
Online

I am a well-being and personal development specialist with a strong academic background in psychology and international experience. I hold a Master’s degree in Psychology, officially recognized in Austria, as well as a Master’s degree in Innovation and Management in Tourism from FH Salzburg.

My work focuses on supporting individuals in areas such as stress management, emotional resilience, life transitions, self-awareness, and personal growth. I place great importance on empathy, active listening, and creating a safe, respectful space where cl ...

Years in Practice
3 years
Free Initial Consultation
Counselor, Limited Licensed Psychologist, Pre-Licensed Prof... Show more
(MA and TLLP)
Essence Counselling & Consultancy
Counselor, Limited Licensed Psychologist, Pre-Licensed Prof... Show more
(MA and TLLP)

I am an experienced psychologist, devoted to share my knowledge to help anyone that struggles in life. I have studied Psychology from Bachelors to Masters degree, following the specialties that amaze me; Neuropsychology and Forensic & Legal Psychology. I am certified in ABA therapy and currently working as Behavioural Expert with clients that suffer from Autism and diverse cognitive deficiencies. I'm following Person-Centered Counselling from the CPCAB (UK) and almost completed my Diploma in Counselling Skills. I aim to gain my Diploma in Psyc ...

Years in Practice
2 years
Free Initial Consultation
€60 EUR
$99501 ARS $98 AUD $354 BRL $97 CAD ¥466 CNY €60 EUR ₹6548 INR $1195 MXN $120 NZD £52 GBP ₴3099 UAH $69 USD
 Rotterdam, 3075,
Zuid-Holland, Netherlands
Rotterdam, 3075, Zuid-Holland, Netherlands
Online

I am an experienced psychologist, devoted to share my knowledge to help anyone that struggles in life. I have studied Psychology from Bachelors to Masters degree, following the specialties that amaze me; Neuropsychology and Forensic & Legal Psychology. I am certified in ABA therapy and currently working as Behavioural Expert with clients that suffer from Autism and diverse cognitive deficiencies. I'm following Person-Centered Counselling from the CPCAB (UK) and almost completed my Diploma in Counselling Skills. I aim to gain my Diploma in Psyc ...

Years in Practice
2 years
Free Initial Consultation
You need to be logged in to send messages
Login Sign up
To create your specialist profile, please log in to your account.
Login Sign up
You need to be logged in to contact us
Login Sign up
To create a new Question, please log in or create an account
Login Sign up
Share on other sites

If you are considering psychotherapy but do not know where to start, a free initial consultation is the perfect first step. It will allow you to explore your options, ask questions, and feel more confident about taking the first step towards your well-being.

It is a 30-minute, completely free meeting with a Mental Health specialist that does not obligate you to anything.

What are the benefits of a free consultation?

Who is a free consultation suitable for?

Important:

Potential benefits of a free initial consultation

During this first session: potential clients have the chance to learn more about you and your approach before agreeing to work together.

Offering a free consultation will help you build trust with the client. It shows them that you want to give them a chance to make sure you are the right person to help them before they move forward. Additionally, you should also be confident that you can support your clients and that the client has problems that you can help them cope with. Also, you can avoid any ethical difficult situations about charging a client for a session in which you choose not to proceed based on fit.

We've found that people are more likely to proceed with therapy after a free consultation, as it lowers the barrier to starting the process. Many people starting therapy are apprehensive about the unknown, even if they've had sessions before. Our culture associates a "risk-free" mindset with free offers, helping people feel more comfortable during the initial conversation with a specialist.

Another key advantage for Specialist

Specialists offering free initial consultations will be featured prominently in our upcoming advertising campaign, giving you greater visibility.

It's important to note that the initial consultation differs from a typical therapy session:

No Internet Connection It seems you’ve lost your internet connection. Please refresh your page to try again. Your message has been sent