Filter
Show more
Show more
Show more
Show more
Show more
Show more

Counselors, Therapists Specializing in Mindfulness-Based (MBCT)

Hypnotherapist, Licensed Mental Health Counselor, Registere... Show more
(MA)
Gareth
Hypnotherapist, Licensed Mental Health Counselor, Registere... Show more
(MA)

Gareth Strangemore-Jones

MHFA, DCST, HPD, DSFH, DMH, AHD, CNHC, MNCH (Reg.), AfSFH, NCTJ, MSC-CPA, PGCE (FE) II

Mental Health First Aider, Clinical Psychotherapist & Consultant Medical Hypnotherapist

Mindfulness Teacher & Therapeutic Life Coach

Author, Journalist & Broadcaster

Years in Practice
9 years
Free Initial Consultation
£90 GBP
$181548 ARS $169 AUD $616 BRL $168 CAD ¥806 CNY €105 EUR ₹11533 INR $2065 MXN $210 NZD £90 GBP ₴5374 UAH $120 USD
 6 Rowan Close,
Vale of Glamorgan,
Penarth, CF64 5BU,
Wales, United Kingdom
6 Rowan Close, Vale of Glamorgan, Penarth, CF64 5BU, Wales, United Kingdom
Online

Gareth Strangemore-Jones

MHFA, DCST, HPD, DSFH, DMH, AHD, CNHC, MNCH (Reg.), AfSFH, NCTJ, MSC-CPA, PGCE (FE) II

Mental Health First Aider, Clinical Psychotherapist & Consultant Medical Hypnotherapist

Mindfulness Teacher & Therapeutic Life Coach

Author, Journalist & Broadcaster

Years in Practice
9 years
Free Initial Consultation
Psychologist and Therapist
Lucila
Psychologist and Therapist

Qualified mental health professional with over 10 years of experience in clinical, educational and institutional settings.

Empathic psychologist with wide knowledge in trauma therapy and PTSD, expert in providing crisis intervention services, psychological assessments and psychotherapy to children, adolescents, adults, older adults and people with neurodevelopmental problems, disabilities and learning difficulties.

Recognized for applying EMDR, multiple approaches and impactful therapeutic techniques to suit specific situations and individual ...

Years in Practice
12 years
Free Initial Consultation
£60 GBP
$121032 ARS $113 AUD $411 BRL $112 CAD ¥538 CNY €70 EUR ₹7689 INR $1377 MXN $140 NZD £60 GBP ₴3583 UAH $80 USD
 1 Temple Way,
BS2 0BU,
England, United Kingdom
1 Temple Way, BS2 0BU, England, United Kingdom
Online

Qualified mental health professional with over 10 years of experience in clinical, educational and institutional settings.

Empathic psychologist with wide knowledge in trauma therapy and PTSD, expert in providing crisis intervention services, psychological assessments and psychotherapy to children, adolescents, adults, older adults and people with neurodevelopmental problems, disabilities and learning difficulties.

Recognized for applying EMDR, multiple approaches and impactful therapeutic techniques to suit specific situations and individual ...

Years in Practice
12 years
Free Initial Consultation
Clinical Psychologist, Licensed Mental Health Counselor, Ma... Show more
(MA)
Ghada
Clinical Psychologist, Licensed Mental Health Counselor, Ma... Show more
(MA)

I am an Arabic speaking psychotherapist with a back ground as a medical doctor. I studied counselling psychology for many years in Canada and achieved a master in counselling psychology from Yorkville university. I have a long experience working with newcomers, immigrants, Muslim Arabic speaking clients.

As an Arabic speaking Muslim, immigrant woman, and doctor, I can provide you with a unique perspectives and works with different types of clients. I work with individual, couples, and families. I can work with any mental health disorders and ...

Years in Practice
3 years
Free Initial Consultation
$100 - $130 USD
$150997 - $196296 ARS $141 - $183 AUD $512 - $666 BRL $140 - $182 CAD ¥671 - ¥872 CNY €87 - €113 EUR ₹9592 - ₹12470 INR $1717 - $2233 MXN $175 - $227 NZD £75 - £97 GBP ₴4470 - ₴5811 UAH $100 - $130 USD
 511 1127 Cooke Boulevard,
Burlington, L7T 4A8,
Ontario, Canada
511 1127 Cooke Boulevard, Burlington, L7T 4A8, Ontario, Canada
Online

I am an Arabic speaking psychotherapist with a back ground as a medical doctor. I studied counselling psychology for many years in Canada and achieved a master in counselling psychology from Yorkville university. I have a long experience working with newcomers, immigrants, Muslim Arabic speaking clients.

As an Arabic speaking Muslim, immigrant woman, and doctor, I can provide you with a unique perspectives and works with different types of clients. I work with individual, couples, and families. I can work with any mental health disorders and ...

Years in Practice
3 years
Free Initial Consultation
Cognitive-Behavioral Therapist, Counselor, Marriage & Famil... Show more
(MA)
Adrienne
Cognitive-Behavioral Therapist, Counselor, Marriage & Famil... Show more
(MA)

I believe every person has an innate capacity to heal when they feel genuinely seen, understood, and safe. My role isn’t to “fix” people—it’s to walk alongside them as they reconnect with their strengths, make sense of their experiences, and build a life that feels meaningful and authentic.

As a Canadian Certified Counsellor (CCC) and Registered Clinical Counsellor (RCC) with a Master of Counselling Psychology, I bring together over 15 years of experience in mental health, trauma treatment, psychological assessment, and clinical leadership. ...

Years in Practice
15 years
Free Initial Consultation
$150 CAD
$161890 ARS $151 AUD $549 BRL $150 CAD ¥719 CNY €93 EUR ₹10284 INR $1841 MXN $187 NZD £80 GBP ₴4792 UAH $107 USD
 14125 Tamarack Drive,
Coldstream,
V1B 2E1,
British Columbia, Canada
14125 Tamarack Drive, Coldstream, V1B 2E1, British Columbia, Canada
Online
In-person

I believe every person has an innate capacity to heal when they feel genuinely seen, understood, and safe. My role isn’t to “fix” people—it’s to walk alongside them as they reconnect with their strengths, make sense of their experiences, and build a life that feels meaningful and authentic.

As a Canadian Certified Counsellor (CCC) and Registered Clinical Counsellor (RCC) with a Master of Counselling Psychology, I bring together over 15 years of experience in mental health, trauma treatment, psychological assessment, and clinical leadership. ...

Years in Practice
15 years
Free Initial Consultation
Counselor, Marriage & Family Therapist, Psychotherapist and Regi... Show more
(MA)
Haeon
Counselor, Marriage & Family Therapist, Psychotherapist and Regi... Show more
(MA)

My name is Haeon, and I'm a Korean-Canadian nonbinary queer therapist. I specialize in complex issues like C-PTSD, treatment-resistant mental illness, relational issues, grief, identity, queer/trans issues, religious trauma, and chronic stress. I believe all people deserve to experience joy, feel rooted in hope, and cultivate their own strength. I work with adults, children, and teens to build resilience and ultimately help people be strong, connected, and fulfilled.

I'm primarily trained in relational and systems therapies. I approach therape ...

Years in Practice
5 years
$175 CAD
$188871 ARS $176 AUD $641 BRL $175 CAD ¥839 CNY €109 EUR ₹11998 INR $2148 MXN $218 NZD £94 GBP ₴5591 UAH $125 USD
 883 Corydon Avenue,
Winnipeg, R3M 0W7,
Manitoba, Canada
883 Corydon Avenue, Winnipeg, R3M 0W7, Manitoba, Canada
Online

My name is Haeon, and I'm a Korean-Canadian nonbinary queer therapist. I specialize in complex issues like C-PTSD, treatment-resistant mental illness, relational issues, grief, identity, queer/trans issues, religious trauma, and chronic stress. I believe all people deserve to experience joy, feel rooted in hope, and cultivate their own strength. I work with adults, children, and teens to build resilience and ultimately help people be strong, connected, and fulfilled.

I'm primarily trained in relational and systems therapies. I approach therape ...

Years in Practice
5 years
Counseling Psychologist, Counselor, Psychologist and Therapist
Fridah Musau
Counseling Psychologist, Counselor, Psychologist and Therapist

As a remote psychology therapist, I provide mental health support and counseling to individuals through virtual platforms such as video calls, phone calls, and online messaging with clients despite the physical distance which makes it easier for clients to prioritize their mental well-being amidst busy schedules or geographical constraints.. Through active listening, empathy, and effective communication skills, I strive to create a safe and supportive environment where clients feel comfortable sharing their thoughts and emotions. Building trus ...

Years in Practice
3 years
Free Initial Consultation
$50 - $120 USD
$75499 - $181197 ARS $70 - $169 AUD $256 - $615 BRL $70 - $168 CAD ¥335 - ¥805 CNY €44 - €105 EUR ₹4796 - ₹11511 INR $859 - $2061 MXN $87 - $209 NZD £37 - £90 GBP ₴2235 - ₴5364 UAH $50 - $120 USD
 Kenyatta Street,
Eldoret, 30100,
Uasin Gishu County, Kenya
Kenyatta Street, Eldoret, 30100, Uasin Gishu County, Kenya
Online

As a remote psychology therapist, I provide mental health support and counseling to individuals through virtual platforms such as video calls, phone calls, and online messaging with clients despite the physical distance which makes it easier for clients to prioritize their mental well-being amidst busy schedules or geographical constraints.. Through active listening, empathy, and effective communication skills, I strive to create a safe and supportive environment where clients feel comfortable sharing their thoughts and emotions. Building trus ...

Years in Practice
3 years
Free Initial Consultation
Drug & Alcohol Counselor
Kimberly
Drug & Alcohol Counselor

Everyone deserves the opportunity to heal, grow, and build a life they are proud of. Since 2021, I have dedicated my career to helping individuals navigate mental health and substance use challenges with compassion, respect, and a genuine belief that lasting recovery is possible.

I am credentialed in both New York and South Carolina, holding certifications as a CASAC, CRPA, and CARC in New York, as well as an ADC and CPSS in South Carolina. These credentials, combined with years of hands-on experience, allow me to provide individualized, evi ...

Years in Practice
5 years
Free Initial Consultation
$50 USD
$75499 ARS $70 AUD $256 BRL $70 CAD ¥335 CNY €44 EUR ₹4796 INR $859 MXN $87 NZD £37 GBP ₴2235 UAH $50 USD
 Lake Ronkonkoma, 11779,
New York, United States
Lake Ronkonkoma, 11779, New York, United States
Online

Everyone deserves the opportunity to heal, grow, and build a life they are proud of. Since 2021, I have dedicated my career to helping individuals navigate mental health and substance use challenges with compassion, respect, and a genuine belief that lasting recovery is possible.

I am credentialed in both New York and South Carolina, holding certifications as a CASAC, CRPA, and CARC in New York, as well as an ADC and CPSS in South Carolina. These credentials, combined with years of hands-on experience, allow me to provide individualized, evi ...

Years in Practice
5 years
Free Initial Consultation
Art Therapist, Cognitive-Behavioral Therapist, Counselor and Psy... Show more
(MBACP)
Eva
Art Therapist, Cognitive-Behavioral Therapist, Counselor and Psy... Show more
(MBACP)

Are you pouring from an empty cup?

Life can be overwhelming, but you don't have to navigate it alone. I am a dedicated psychology professional and therapeutic counsellor committed to providing a safe, non-judgmental space where you can recharge, feel heard, and heal.

My Academic Background & Expertise

I combine deep empathy with a strong academic foundation to offer evidence-based support. I hold an MSc in Psychology (BPS Accredited) and a Diploma in Therapeutic Counselling (BACP Accredited).

To best serve my clients' unique needs, I ha ...

Years in Practice
3 years
Free Initial Consultation
£40 - £50 GBP
$80688 - $100860 ARS $75 - $94 AUD $274 - $342 BRL $75 - $93 CAD ¥358 - ¥448 CNY €47 - €58 EUR ₹5126 - ₹6407 INR $918 - $1147 MXN $93 - $117 NZD £40 - £50 GBP ₴2389 - ₴2986 UAH $53 - $67 USD
 Manchester, M44 6GG,
United Kingdom
Manchester, M44 6GG, United Kingdom
Online

Are you pouring from an empty cup?

Life can be overwhelming, but you don't have to navigate it alone. I am a dedicated psychology professional and therapeutic counsellor committed to providing a safe, non-judgmental space where you can recharge, feel heard, and heal.

My Academic Background & Expertise

I combine deep empathy with a strong academic foundation to offer evidence-based support. I hold an MSc in Psychology (BPS Accredited) and a Diploma in Therapeutic Counselling (BACP Accredited).

To best serve my clients' unique needs, I ha ...

Years in Practice
3 years
Free Initial Consultation
Counselor, Psychotherapist and Therapist
(MA)
Anna
Counselor, Psychotherapist and Therapist
(MA)

Hello and a warm welcome to my profile.

Sometimes we can find ourselves feeling 'stuck' in life, not knowing or fearing which way to go next. It can be a frightening and lonely experience to experience any kind of strong emotions or general discontent in life. Counselling provides you with a safe space to have a look at what you are experiencing. With compassion, I aim to build a supportive relationship with you, to enable you to make any changes you need. Or perhaps you are simply looking for somewhere to speak completely openly and freely ...

Years in Practice
11 years
Free Initial Consultation
$56 USD
$84558 ARS $79 AUD $287 BRL $78 CAD ¥376 CNY €49 EUR ₹5372 INR $962 MXN $98 NZD £42 GBP ₴2503 UAH $56 USD
 Queen Square,
BS1,
England, United Kingdom
Queen Square, BS1, England, United Kingdom
Online

Hello and a warm welcome to my profile.

Sometimes we can find ourselves feeling 'stuck' in life, not knowing or fearing which way to go next. It can be a frightening and lonely experience to experience any kind of strong emotions or general discontent in life. Counselling provides you with a safe space to have a look at what you are experiencing. With compassion, I aim to build a supportive relationship with you, to enable you to make any changes you need. Or perhaps you are simply looking for somewhere to speak completely openly and freely ...

Years in Practice
11 years
Free Initial Consultation
Psychotherapist and Social Worker
(MSW)
Amita
Psychotherapist and Social Worker
(MSW)

As a Registered Social Worker (MSW), Psychotherapist, Amita has helped people heal, grow, and take back control of their lives since 2014. She works with many clients, including adults, LGBTQ+ individuals, survivors of domestic violence, parents, refugees, first responders, veterans, and military personnel, offering warmth, empathy, and cultural sensitivity, and tailoring her approach to each person’s needs.

As a first-generation South Asian therapist, she understands the challenges of cultural transitions and the unique experiences of racia ...

Years in Practice
10 years
Free Initial Consultation
$170 CAD
$183475 ARS $171 AUD $623 BRL $170 CAD ¥815 CNY €106 EUR ₹11655 INR $2087 MXN $212 NZD £91 GBP ₴5431 UAH $122 USD
 Toronto, M1L 0H5,
Ontario, Canada
Toronto, M1L 0H5, Ontario, Canada
Online

As a Registered Social Worker (MSW), Psychotherapist, Amita has helped people heal, grow, and take back control of their lives since 2014. She works with many clients, including adults, LGBTQ+ individuals, survivors of domestic violence, parents, refugees, first responders, veterans, and military personnel, offering warmth, empathy, and cultural sensitivity, and tailoring her approach to each person’s needs.

As a first-generation South Asian therapist, she understands the challenges of cultural transitions and the unique experiences of racia ...

Years in Practice
10 years
Free Initial Consultation
Life Coach
Shiree
Life Coach

I am a holistic life and wellness specialist with certifications from the Health Coach Institute as a Life Coach and Health Coach through the CFI program. I support individuals in reconnecting with their inner power, clarity, and sense of purpose using an integrative, mind body approach.

My work blends coaching methodologies, positive psychology, mindfulness based practices, and transpersonal principles to help clients move beyond limiting beliefs and consciously create healthier, more aligned lives. I specialize in personal empowerment, str ...

Years in Practice
1 year
Free Initial Consultation
$50 - $4000 USD
$75499 - $6039890 ARS $70 - $5627 AUD $256 - $20499 BRL $70 - $5596 CAD ¥335 - ¥26830 CNY €44 - €3485 EUR ₹4796 - ₹383688 INR $859 - $68693 MXN $87 - $6980 NZD £37 - £2994 GBP ₴2235 - ₴178793 UAH $50 - $4000 USD
 311 Arbour Drive,
Newark, 19713,
Delaware, United States
311 Arbour Drive, Newark, 19713, Delaware, United States
Online
In-person

I am a holistic life and wellness specialist with certifications from the Health Coach Institute as a Life Coach and Health Coach through the CFI program. I support individuals in reconnecting with their inner power, clarity, and sense of purpose using an integrative, mind body approach.

My work blends coaching methodologies, positive psychology, mindfulness based practices, and transpersonal principles to help clients move beyond limiting beliefs and consciously create healthier, more aligned lives. I specialize in personal empowerment, str ...

Years in Practice
1 year
Free Initial Consultation
Social Worker
(LCSW)
Chantal
Social Worker
(LCSW)

Hi, I’m Chantal Herrera, LCSW, a Licensed Clinical Social Worker with Find Your Balance Center for Growth & Change. I am bilingual in English and Spanish, and I work with teens, transitional youth, and adults navigating anxiety, depression, trauma, PTSD, life transitions, and relationship challenges. I have a special focus on supporting immigrants, veterans, and LGBTQIA+ individuals. Many clients come to therapy feeling overwhelmed or seeking a space to better understand themselves. My goal is to provide a supportive, compassionate environment ...

Years in Practice
4 years
Free Initial Consultation
$151 - $165 USD
$228006 - $249145 ARS $212 - $232 AUD $774 - $846 BRL $211 - $231 CAD ¥1013 - ¥1107 CNY €132 - €144 EUR ₹14484 - ₹15827 INR $2593 - $2834 MXN $263 - $288 NZD £113 - £124 GBP ₴6749 - ₴7375 UAH $151 - $165 USD
 15720 Ventura Blvd suite 420,
Encino, 91436,
California, United States
15720 Ventura Blvd suite 420, Encino, 91436, California, United States
Online

Hi, I’m Chantal Herrera, LCSW, a Licensed Clinical Social Worker with Find Your Balance Center for Growth & Change. I am bilingual in English and Spanish, and I work with teens, transitional youth, and adults navigating anxiety, depression, trauma, PTSD, life transitions, and relationship challenges. I have a special focus on supporting immigrants, veterans, and LGBTQIA+ individuals. Many clients come to therapy feeling overwhelmed or seeking a space to better understand themselves. My goal is to provide a supportive, compassionate environment ...

Years in Practice
4 years
Free Initial Consultation
Marriage & Family Therapist and Psychologist
(MA)
Kim
Marriage & Family Therapist and Psychologist
(MA)

I am a registered psychologist with 20 years experience. I am based in Sydney Australia. I conduct sessions via Face-to-Face or via Zoom / phone. My specialities are: family and relationships, work & career related issues, complex health and trauma, and everyday challenges that you may be going through. I am trained in multiple modalities including: Gottman, EMDR, Schema, CBT and SFT, and use an eclectic approach depending on my client's needs and circumstances. We can set up a 10 minute free of charge "coffee chat" to see how I can help you or ...

Years in Practice
20 years
Free Initial Consultation
$150 USD
$226496 ARS $211 AUD $769 BRL $210 CAD ¥1006 CNY €131 EUR ₹14388 INR $2576 MXN $262 NZD £112 GBP ₴6705 UAH $150 USD
 18 Rodborough Road,
Frenchs Forest, 2086,
New South Wales, Australia
18 Rodborough Road, Frenchs Forest, 2086, New South Wales, Australia
Online
In-person

I am a registered psychologist with 20 years experience. I am based in Sydney Australia. I conduct sessions via Face-to-Face or via Zoom / phone. My specialities are: family and relationships, work & career related issues, complex health and trauma, and everyday challenges that you may be going through. I am trained in multiple modalities including: Gottman, EMDR, Schema, CBT and SFT, and use an eclectic approach depending on my client's needs and circumstances. We can set up a 10 minute free of charge "coffee chat" to see how I can help you or ...

Years in Practice
20 years
Free Initial Consultation
Counseling Psychologist, Counselor and Marriage & Family Thera... Show more
(MA)
Swathi
Counseling Psychologist, Counselor and Marriage & Family Thera... Show more
(MA)

As a Counselling Psychologist and Behavioural Therapist, I am dedicated to providing compassionate and effective mental health care.

I am certified in Cognitive Behavioural Therapy (CBT), art therapy, and trauma-informed counselling, enabling me to offer a broad range of therapeutic interventions tailored to meet the unique needs of each client.

My approach is predominantly Humanistic and Client-Centered, ensuring that my clients always feel safe and trust in the therapeutic relationship. This philosophy guides me in creating an empathetic ...

Years in Practice
2 years
Free Initial Consultation
₹1000 INR
$15742 ARS $15 AUD $53 BRL $15 CAD ¥70 CNY €9 EUR ₹1000 INR $179 MXN $18 NZD £8 GBP ₴466 UAH $10 USD
 05-105 92,
Jurong West,
Singapore, 640925,
Singapore
05-105 92, Jurong West, Singapore, 640925, Singapore
Online

As a Counselling Psychologist and Behavioural Therapist, I am dedicated to providing compassionate and effective mental health care.

I am certified in Cognitive Behavioural Therapy (CBT), art therapy, and trauma-informed counselling, enabling me to offer a broad range of therapeutic interventions tailored to meet the unique needs of each client.

My approach is predominantly Humanistic and Client-Centered, ensuring that my clients always feel safe and trust in the therapeutic relationship. This philosophy guides me in creating an empathetic ...

Years in Practice
2 years
Free Initial Consultation
Counseling Psychologist, Counselor, Pre-Licensed Profession... Show more
(MSc)
Namya
Counseling Psychologist, Counselor, Pre-Licensed Profession... Show more
(MSc)

Hello, my name is Namya Bhutani. I am a Mental Health Counselor trained in CBT (Cognitive Behavioral Therapy) and have been working in the field of psychology for over 3 years. Alongside this, I also have prior experience working in SEN schools, which has helped me develop strong skills in supporting individuals with diverse emotional and behavioral needs.

I am currently awaiting my CDA license in Dubai and, while I am in the process of obtaining it, I am actively looking for opportunities to continue gaining experience and contributing profes ...

Years in Practice
3 years
Free Initial Consultation
$200 - $500 USD
$301995 - $754986 ARS $281 - $703 AUD $1025 - $2562 BRL $280 - $700 CAD ¥1342 - ¥3354 CNY €174 - €436 EUR ₹19184 - ₹47961 INR $3435 - $8587 MXN $349 - $873 NZD £150 - £374 GBP ₴8940 - ₴22349 UAH $200 - $500 USD
 Dubai, 0000,
Dubai, United Arab Emirates
Dubai, 0000, Dubai, United Arab Emirates
Online

Hello, my name is Namya Bhutani. I am a Mental Health Counselor trained in CBT (Cognitive Behavioral Therapy) and have been working in the field of psychology for over 3 years. Alongside this, I also have prior experience working in SEN schools, which has helped me develop strong skills in supporting individuals with diverse emotional and behavioral needs.

I am currently awaiting my CDA license in Dubai and, while I am in the process of obtaining it, I am actively looking for opportunities to continue gaining experience and contributing profes ...

Years in Practice
3 years
Free Initial Consultation
You need to be logged in to send messages
Login Sign up
To create your specialist profile, please log in to your account.
Login Sign up
You need to be logged in to contact us
Login Sign up
To create a new Question, please log in or create an account
Login Sign up
Share on other sites

If you are considering psychotherapy but do not know where to start, a free initial consultation is the perfect first step. It will allow you to explore your options, ask questions, and feel more confident about taking the first step towards your well-being.

It is a 30-minute, completely free meeting with a Mental Health specialist that does not obligate you to anything.

What are the benefits of a free consultation?

Who is a free consultation suitable for?

Important:

Potential benefits of a free initial consultation

During this first session: potential clients have the chance to learn more about you and your approach before agreeing to work together.

Offering a free consultation will help you build trust with the client. It shows them that you want to give them a chance to make sure you are the right person to help them before they move forward. Additionally, you should also be confident that you can support your clients and that the client has problems that you can help them cope with. Also, you can avoid any ethical difficult situations about charging a client for a session in which you choose not to proceed based on fit.

We've found that people are more likely to proceed with therapy after a free consultation, as it lowers the barrier to starting the process. Many people starting therapy are apprehensive about the unknown, even if they've had sessions before. Our culture associates a "risk-free" mindset with free offers, helping people feel more comfortable during the initial conversation with a specialist.

Another key advantage for Specialist

Specialists offering free initial consultations will be featured prominently in our upcoming advertising campaign, giving you greater visibility.

It's important to note that the initial consultation differs from a typical therapy session:

No Internet Connection It seems you’ve lost your internet connection. Please refresh your page to try again. Your message has been sent